THE OPPORTUNITY

Due to recent expansion we are seeking a mature, experienced Sales and Administration Assistant to assist in the daily running of a modern self-storage facility in Moorabbin with secure, monitored 24/7 customer access.  You will be needed from 0830-1700 on Saturdays and four other weekdays to make up a standard five day week.

WHAT WE OFFER

• Secure long-term employment with a successful and growing business

• A generous salary and very pleasant working conditions

• The support of a small, friendly, dedicated team 

• Full training and opportunities for ongoing growth and advancement

• Free onsite parking

WHAT YOUR DAY WILL LOOK LIKE

This is an interesting and varied role which will draw on your excellent customer service, admin and sales skills as you:-

• respond to the needs of existing customers

• handle all telephone, email and walk-in enquiries

• liaise with customers and help them satisfy their self-storage needs

• sign up customers, take payments and update customer records

• ensure customer loyalty by offering exceptional follow-up service and support

• take an active interest in securing new customers

• be the face of the business by delivering friendly, flawless, customer care. 

OUR IDEAL CANDIDATE:-

To be successful in this role you will need a range of practical skills and experience including:-

• Fast accurate typing

• Flawless written and spoken English

• A clear, confident telephone manner

• Strong admin and computer skills including proficiency in Microsoft Office

• Experience in (or an aptitude to learn/use/update) our CRM software

• Although not esssential, a background in real estate or property will be very highly regarded.

As well as the above, we are looking for a number of "soft" skills that will set you apart.  Thus you are:-

• Someone who likes to learn and take ownership

• Team-orientated with a strong sense of responsibility

• Someone with common sense, resourcefulness and initiative

• Someone who displays a strong attention to detail

• An empathetic “people person” who prides yourself on delivering high quality customer care

• Someone with good problem solving and conflict resolution skills.