Job openings

THE OPPORTUNITY

As a result of strong business growth we are seeking a mature, experienced, admin-orientated Customer Service and Sales person to assist in the daily running of our modern self-storage facility in Moorabbin.  This is a full time role 5 days per week 0800-1700 and would ideally suit a local resident living within easy driving distance of Melbourne's Bayside and South-eastern suburbs.

We are particularly interested in hearing from mature, down to earth individuals with prior roles in real estate, property management, hotel reception or any other position that prioritises face to face customer exposure.

WHAT WE OFFER

• Secure long-term employment with a successful and growing business
• A generous salary and very pleasant working conditions
• The support of a friendly, dedicated and experienced team
• Full training and opportunities for ongoing growth and advancement

WHAT YOUR DAY WILL LOOK LIKE

This is an interesting and varied role which will draw on your excellent customer service skills as you:-

• respond to the needs of existing customers
• handle all telephone, email and walk-in enquiries
• liaise with customers and help them satisfy their self-storage needs
• sign up customers, take payments and update customer records
• ensure customer loyalty by offering exceptional follow-up service and support
• take an active interest in securing new customers
• be the face of the business by delivering friendly, flawless, customer care

OUR IDEAL CANDIDATE:-

• is happy to work on a Saturday - this is NOT a dealbreaker but it will be looked at very favourably :-)
• has proven experience delivering confident and diplomatic customer service
• is a fast accurate typist
• has strong admin and computer skills
• has a current driver's licence and their own vehicle

We are also looking for a number of "soft" skills that will set you apart.  Thus you are:-

• a dynamic individual who would enjoy taking "ownership" of the facility and running it as if it were your own
• an empathetic “people person” who prides yourself on delivering high quality customer care
• team-orientated with a strong sense of responsibility
• someone with common sense, resourcefulness and initiative
• someone who displays a strong attention to detail
• someone who likes to learn and take ownership
• someone with good problem solving and conflict resolution skills.

Who are we and why are we here?

Workplace Access and Safety is a successful business that has offered consulting, advisory and inspection services to the height safety industry in Australia for many years. We are currently enjoying unprecedented, exponential growth both locally and interstate. As a result, at the beating heart of the business our Financial Controller is drowning in paperwork and admin. He desperately needs a calm, competent, clear-headed and very experienced right hand person to free him up to do his real job. If this sounds like you then we really want to hear from you!

About the role

This is an interesting and varied role reflecting the many different areas of the business currently overseen by the FC. Thus you will be asked to:-

• be his key point of contact — screening, prioritising, responding to, and redirecting all forms of communication as required
• understand and confidently navigate business and supplier relationships
• proactively manage his diary to make best use of his time and minimise scheduling conflicts
• schedule and co-ordinate meetings both in-house and off-site
• provide general administrative support and oversee day to day operations
• monitor the timely lodgement of reports from the business's consulting arm
• other duties from time to time as appropriate

Our ideal candidate:-

• is a superstar of calm efficiency, maturity, initiative, responsibility and proactivity
• has proven experience looking after the needs of a busy senior manager in a complex environment
• is a quick learner with sound judgement, discretion and attention to detail
• is IT savvy, has very fast typing speed and high level skills in MS Office
• can demonstrate a professional level of written and spoken communication
• speaks flawless English
• has a confident, engaging telephone manner to deal with both incoming and outgoing enquiries
• lives locally in the Bayside and Southeastern suburbs area of Melbourne.

What we offer

This secure, full-time, long-term role offers some flexibility around core hours and a generous salary commensurate with experience. The successful applicant is invited to become part of a friendly, supportive and experienced team who will welcome you, assist with your training and value your contribution.